HelpWithBooking

Privacy Policy for HelpWithBooking

Last Updated: May 24, 2025

Welcome to HelpWithBooking ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our flight booking assistance services (collectively, the "Services").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our Services.

If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at privacy@helpwithbooking.com.

1. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us when you:

  • Submit a flight booking request.
  • Submit a flight change request.
  • Contact us via our contact form, email, phone, or chat.
  • Express an interest in obtaining information about us or our Services.

The personal information we collect may include the following:

Personal Data You Provide:

  • Contact Information: Full name, email address, phone number (including WhatsApp numbers if provided).
  • Flight Booking Details: Departure city/airport, arrival city/airport, departure date, return date (if applicable), number of passengers, preferred travel class.
  • Flight Change Details: Airline or travel agency, booking reference/PNR, original flight route and date, desired new date or destination, reason for change.
  • Communications: Any information you provide when you communicate with us, such as special requests, feedback, or inquiries.

Data Collected Automatically:

When you access our website, we may automatically collect certain information about your device and usage, such as your IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of access. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics purposes. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

2. HOW WE USE YOUR INFORMATION

We use the information we collect or receive for the following purposes:

  • To Provide and Manage Our Services: To process your flight booking and flight change requests, communicate with you about your requests, and provide customer support.
  • To Communicate With You: To respond to your inquiries, send you service-related information (e.g., confirmations, updates, technical notices), and request feedback.
  • To Personalize Your Experience: To understand your preferences and tailor our Services to you.
  • For Business Purposes: For data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
  • To Send Marketing and Promotional Communications: With your consent, we may send you emails or messages about new services, special offers, or other information we think you may find interesting. You can opt-out of these communications at any time.
  • To Protect Our Services: To detect and prevent fraud, abuse, and other harmful activities.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We may share your information in the following situations:

  • With Your Consent: We may share your information with third parties if you have given us your explicit consent to do so.
  • With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. Specifically, to fulfill your flight booking or change requests, we may need to share your relevant details with airlines, travel agencies, or Global Distribution Systems (GDS).
  • For Legal Reasons: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.
  • To Protect Rights and Property: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

4. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures aim to prevent unauthorized access, disclosure, alteration, or destruction of your information. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

6. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws. These may include the right to:

  • Access your personal information.
  • Rectify inaccurate or incomplete personal information.
  • Erase your personal information (the "right to be forgotten").
  • Restrict the processing of your personal information.
  • Data portability of your personal information.
  • Object to the processing of your personal information.
  • Withdraw consent at any time where we rely on consent to process your personal information.

If you wish to exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws. You may also have the right to lodge a complaint with a supervisory authority.

7. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy (if applicable, or can be detailed here). For now, we acknowledge that standard technologies may be used for website functionality and analytics.

8. POLICY FOR CHILDREN

Our Services are not directed to individuals under the age of 13 (or a higher age threshold depending on the jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without parental consent, we will take steps to delete such information.

9. UPDATES TO THIS NOTICE

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at privacy@helpwithbooking.com or by post to:

HelpWithBooking
[Your Company's Physical Address - e.g., 123 Flight Avenue, Travel City, TC 54321]
[Country]

Disclaimer: This privacy policy is a template and should be reviewed by a legal professional to ensure full compliance with all applicable laws and regulations for your specific business operations and jurisdiction.